Policy
Privacy Policy
Who we are
Ibby's IT & Car Care provides appointment-first vehicle detailing and IT concierge services in Dudley, West Midlands. For privacy questions, contact us at [email protected].
What we collect
- Contact details you submit (name, email, preferred contact method).
- Booking details (service lane, request notes, submission timestamp).
- Usage analytics data, only when you accept analytics cookies.
Why we collect it
- To respond to your consultation requests.
- To schedule and manage appointments.
- To improve website performance and conversion flow.
How we process and store data
Website form submissions are processed through approved service providers (for example Resend via our website backend) and delivered to our business inbox/workflow. We use reasonable technical and organizational safeguards to protect submitted data.
Analytics and cookies
We use consent-based analytics tools (for example Google Analytics 4) only after you accept analytics cookies in the consent banner. You can reject analytics cookies and continue using the website.
Sharing data
We do not sell your personal data. We may share data with service providers only when necessary to operate the site, process bookings, and run communications.
Retention
We retain enquiry and booking records only as long as reasonably required for service operations, follow-up, and record-keeping obligations.
Your rights
You can request access, correction, or deletion of your personal data by contacting [email protected].
Updates to this policy
We may update this policy from time to time. Material changes will be reflected by updating the "Last updated" date above.